Keeping customers satisfied

Tuesday, September 15 2009

Customer Relationship Management (CRM) is much talked about but very few businesses maximise the effectiveness of a good CRM strategy due to the difficulties of accessing and using their customer data, which is often held in several different places or systems.

virtualCONTACT have just announced the release of its groundbreaking fully integrated CRM system, virtualCONTACT V1.10. The new system has been designed to make full use of the latest advances in technology and is the first CRM application to be built from the ground up on Microsoft’s SQL Server 2008 platform.

Richard Nolan of virtualCONTACT said “Our new system is safe, secure and reliable and helps businesses, often across multiple locations, maintain close contact with existing customers and clients, new prospects, suppliers and business contacts. It is very flexible and adaptable being modular and helps businesses manage and monitor their sales and marketing activities and monitor results closely. virtualCONTACT can also help with the early identification of emerging customer requirements, allowing a business to respond before their competitors – a vital advantage in an increasingly tough trading environment.”

As virtualCONTACT is web based, it can be securely accessed by any authorised individual via a web browser. There are no complicated network issues, no requirement for ongoing network support or maintenance and no data synchronisation issues.

Modular options include: contact manager; sales forecasting; sales pipeline management; instant company credit checking and monitoring service, reporting; sequential auto-responder, central database for 1-1000 concurrent users and a seamless Microsoft Outlook interface.

Existing customers of virtualCONTACT have found that it has significantly improved their lead generation, telemarketing and CRM capabilities in comparison to their previous methods or systems.

Property industry consultant Michael Day of Integra Property Services said “virtualCONTACT provided me with the ability to seamlessly combine the various databases of contacts that I had which were previously held in Outlook, in manual files, on my phone, on spreadsheets and elsewhere. It also gives me remote access over the internet, which is invaluable.”

Richard Nolan states “Even a beginner can be using virtualCONTACT V1.10 within minutes, without the need for any training.”

For further details and a no obligation demonstration contact:


Richard Nolan at virtualCONTACT
Ash House, 8 Second Cross Road, Twickenham. Middlesex, TW2 2RF.

Tel: 01494 411094
Email: richard@virtualcontact.biz

Or visit the website at www.virtualcontact.biz