Features at a Glance
Main Features
- Ease of use
- Single database (from 1 to 1,000+ concurrent users)
- Internal or external telemarketing professionals work on your database, updating your records
- Customers able to opt in and opt out of your email or SMS campaigns
- Group action functionality, not just one contact at a time
- Offline working for PDA support and synchronisation
- De-duplication of records functionality that highlights duplicates to users when importing data. Users can decide whether to merge the data, ignore or have a duplication report generated
- Sophisticated, easy to use dashboard
- Full compatibility with Microsoft Office – Word, Excel, Access, PowerPoint
CRM improves your customer satisfaction, increases productivity and boosts profits
- Increase customer satisfaction
- Build loyalty through world class customer service
- Boost sales, service and marketing productivity
- Reduce costs related to attracting and retaining customers
- Get an edge on your competitors
Options/Modules
- Microsoft Outlook interface
- Reporting
- Integration of sales with technical support entries - make sure there are no technical support surprises before you call your hottest prospect/s!
- PDA support and synchronisation
- Software developers kit (SDK)
